Customer issue
Our client was experiencing problems with its internal logistics processes, particularly concerning the supply of materials and the efficiency of its production and warehousing processes.
Interim Ltd. was requested to transform and improve these processes by engaging an experienced, well-prepared, and efficient interim manager.
Solution
We started by assessing the state of internal material flow, followed by interviews with production/warehouse/logistics staff. Based on the analysis of the warehouse and material handling processes, a detailed action and action plan was drawn up.
Once the diagnostics and the plan were in place, the next step was to redesign and optimise the production material handling process. The introduction of the new processes was accompanied by testing on the production floor and in the warehouse, followed by the optimisation of the warehousing processes.
Of course, any ambitious idea needs human support. We therefore had to win over colleagues, which meant that we also provided ongoing training for the staff involved. It was also important to document the new processes (work instructions and process descriptions) precisely
For the final evaluation, KPIs were established and regularly reported to our client. These KPIs were: increase in productivity, rate of reduction of downtime due to material shortages, and measurement and an indication of workforce optimisation or its potential as a result of positive changes.
Following the successful transformation of the selected production area, we were also tasked with extending and implementing the changes to the other production departments. In addition, we were involved in the selection and training of the permanent internal logistics manager and the continuous and complete transfer of tasks and responsibilities.
Results
- Operational productivity increased by 15%.
- Downtime due to material shortages was reduced to below 2%.
- Staff numbers were reduced by 20% due to the internal reorganisation of staff.
- The interim manager was offered a job after the project and remained in the organisation as an employee.
